FAQ - Configure email programs for spam or junk

Configure Office 365 for spam or junk mail

How to add people or companies to the Safe Senders List
Add email addresses or domain names that you want to receive mails from to the Safe Senders List. Tell Office 365 that messages from these sources are never junk or spam emails. Do this for mailing lists or distribution lists or individuals, especially agencies that you work for.

To add an address to the Safe Senders List, click a message from the sender. On the Home tab, in the Delete group, click Junk, and then click Never Block Sender.

To add a specific address or domain to the Safe Recipients List, click a message from the sender. On the Home tab, in the Delete group, click Junk, and then click Never Block the Group or Mailing List.

To manually add names or domains to these lists, do the following:
1.    On the Home tab, under Delete, click Junk, and then click Junk E-mail Options.
2.    Do the following:

  • To add safe senders, on the Safe Senders tab, click Add.
  • To add safe recipients, on the Safe Recipients tab, click Add.

You can enter a specific address:

365 Office Not Spam

or everyone at a place (domain)

365 Office Not Spam 2

3.    Click OK and repeat as necessary.


  • If you want all Contacts to be considered safe senders, select the "Also trust e-mail from my Contacts" check box in the Safe Senders tab.
  • Some people whom you correspond to might not be listed in your Contacts. If you want all such people to be considered as safe senders, select the "Automatically add people I e-mail" to the Safe Senders List check box.
  • If you have existing lists of safe names and addresses, you can move that information into Outlook. Click "Import from File" and browse for the list file that you want. To create a file that uses your current list, click "Export to File" and then specify where you want the new file saved.
  • To change a name on either list, click the name that you want to change and then click Edit. To remove a name, click the name that you want and then click Remove.
  • If you are using a Microsoft Exchange Server account, all of the names and email addresses that are in your organization's address book — also known as the Global Address List — are automatically considered safe.



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This FAQ was last updated on Monday, March 6, 2017

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