FAQ - AvaCloud
Moving OpenVPN to new ip address
If you are accessing Ava using the OpenVPN software and the ip
the web server hosting your data is changed, then you will need to
edit the OpenVPN configuration file for the connection. This is a
very simple process for anyone with any IT experience. If you do
not have such experience, we will carry out this process for you
via a remote desktop support session.
The steps are few and simple.
- If you are in Ava then exit the program.
- Disconnect the OpenVPN service. This is done by clicking on the
hidden application button in the very bottom right of your screen
on the application task bar
- One of the icons will be similar to two computers overlapping
and will have a pop up saying "OpenVNP GUI". If it is green as
shown above, then right mouse click for the following
- Click MSV1 and then Click the disconnect option.
- Open windows explorer and navigate to the "config" folder where
your OpenVPN is installed. By default this will be: "C:\Program
Files (x86)\OpenVPN\config " (hint you can highlight the text in
inverted commas and copy and paste it in the address bar in
- Open the ovpn file (the folder listing will look something like
this, the ".ovpn" may be hidden)
- Right mouse click on the icon and open with "notepad" You will see the
following text and you need to edit the IP address of the server to
reflect the new address. We will advise you by text or email of the
new IP to avoid typos.
- Edit the Ip: it's the line "remote 192.168.0.0255 48141". You
must replace only the ip ("192.168.0.0255" or whatever it currently
says) address, not "remote" or "48141"
- Connect the OpenVPN service as in steps 2, 3 and 4
- Open Ava and check that it is connecting.
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This FAQ was last updated on Wednesday, September 30, 2015