If you are accessing Ava using the OpenVPN software and the ip the web server hosting your data is changed, then you will need to edit the OpenVPN configuration file for the connection. This is a very simple process for anyone with any IT experience. If you do not have such experience, we will carry out this process for you via a remote desktop support session.

The steps are few and simple.

• If you are in Ava then exit the program.
• Disconnect the OpenVPN service. This is done by clicking on the hidden application button in the very bottom right of your screen on the application task bar

• One of the icons will be similar to two computers overlapping and will have a pop up saying "OpenVNP GUI". If it is green as shown above, then right mouse click for the following menu:  

• Click MSV1 and then Click the disconnect option.
• Open windows explorer and navigate to the "config" folder where your OpenVPN is installed. By default this will be: "C:\Program Files (x86)\OpenVPN\config " (hint you can highlight the text in inverted commas and copy and paste it in the address bar in explorer.
• Open the ovpn file (the folder listing will look something like this, the ".ovpn" may be hidden)

• Right mouse click on the icon  and open with "notepad" You will see the following text and you need to edit the IP address of the server to reflect the new address. We will advise you by text or email of the new IP to avoid typos.

• Edit the Ip: it's the line "remote 192.168.0.0255 48141". You must replace only the ip ("192.168.0.0255" or whatever it currently says) address, not "remote" or "48141"
• Save
• Connect the OpenVPN service as in steps 2, 3 and 4
• Open Ava and check that it is connecting.