FAQ - AvaCloud

Installing OpenVPN on an AvaPA Client

AvaPA now provides a Cloud hosting service.  This eliminates the need for expensive investment and continuing maintenance costs running a company server. Of course as you grow, you may prefer to have your own server. Transfer is an straight forward process which need only take an hour or so at a less busy time of day. Setting up the connection to the Ava cloud server is quite easy. Even so, this process wil normally be carried out by somone from Ava for you. The following information is provided so that you or your IT support people can also install Ava on replacement PCs if needed. If you have any problems, our support is also available. Follow the instructions below to install the secure VPN client:


Installing OpenVPN on the Client

  • Click the link below to download the version of OpenVPN officially supported by Ava (This is important as using different software versions can result in connection problems)

Click here to download the version of OpenVPN that is officially supported by Ava

  • Find the file you just downloaded, right click it and click "Run as administrator" (This is important as it will stop errors happening in the future. you only have to do this if you are using a version of windows newer than XP)
  • If a "User account control" box pops up, click "Continue"
  • On the first install screen, click the "Next" button
  • Then (if you agree), click the "I Agree" button
  • Leave all the default boxes ticked and click the "Next" button
  • Leave the destination folder as the default and click "Install"
  • During the installation, if you are prompted to install a driver for a "TAP-Win32" device, click the "Install" button (Windows 7) or the "Continue Anyway" button (Older versions of windows)
  • Once the installation is finished click the "Next" button
  • Untick the "Show Readme" checkbox then click the "Finish" button


Getting Your Certificates, Keys and Configuration Files

The client will now need a configuration file telling it how to connect, and a certificate and key file which give it permission to connect. You will have to get these three files from Ava.

Call us on the number at the top of this page or send us an email saying that you are setting up an OpenVPN client and you need the configuration, certificate and key files. You will need to provide us with your computers name when you do this.

During this process, we will give you certificates to connect and a connection configuration file. We will also edit the configuration file to let it know where to find these certificates. If you ever get new certificates from us, the certificate file paths will need to be changed. Follow this guide for information on how to fix such a problem.


Connect with System Startup

Once we have finished our remote session you now need to set the computer up so when it turns on it automatically connects to the VPN. Follow the steps below:

  • Click "Start"
  • Click "Run" (If you cannot see "Run" in the start menu, hold down the windows key and press R)
  • Type "services.msc" and press "Enter"
  • Scroll down to the item called "OpenVPN Service" and double click it
  • Change the "Startup Type" to "Automatic" and click "OK"
  • Close the "Services" window


Testing the Connection

We now need to test the connection to make sure everything is working. To do this, follow the steps below:

  • Right click the new file on your desktop called "OpenVPN GUI" and click "Run as administrator" (If on a version of Windows older than Vista you can just open the file as normal without running it as administrator)
  • Accept the user account control popup if it appears (Again, This is only for Vista and upwards)
  • You will see an icon in your system tray (bottom right of your screen) that looks like two red computer screens. Right click it
  • Click "Connect"
  • Now a "Connection Log" popup box will come up with some technical information about the progression of the connection. It will look similar to this:

1 connecting


If you get an error, have a quick look at the troubleshooting hints at the bottom of this page for messages like:


Open VPN Exiting Cannot Load Certificate File


If there is an error, you may also see a small popup box that looks like this (where "AvaAsw27" is the identifying computer name you gave us when asking for your certificates):

2 error box

  • If you see this, if possible make a note of the output in the "Connection Box" (mentioned earlier) and notify Ava and we will fix the problem for you.
  • Otherwise, the "Connection Log" will disappear once the VPN is connected and you will see a successful connection popup in the bottom right of your screen that looks like this:

3 connected popup


  • Now please right click the icon at the bottom right of your screen and click "Disconnect"
  • Then right click it again and click "Exit"
  • When you restart your computer it will connect to the VPN automatically - you will not need to go through this process again.



You are now connected to the AvaPA Cloud and will be able to run AvaPA and AvaPA Web using your cloud hosted database.



See the two links below for trouble shooting

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This FAQ was last updated on Wednesday, September 30, 2015

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