If you use the AvaCloud to store your data and open up AvaPA to find the below error message in the update window, follow this guide for information on how to fix it:

Solution

This error happens when AvaPA cannot access the location where the files it needs to check for updates are stored. The first thing you should do is check the update drive is properly mapped:

• Go to My Computer (Hold the Windows Key and press E, or click "Start" and click "Computer")
• Look for the AvaPA update drive. It will usually be called "Update", or "MyCompanyName Update"
• If it is not there, go to the next block of bullet points. If it is there, continue with the next steps
• Double click the update drive. If you are prompted to enter a username and password, enter the details which you should have been given my Ava.
• If the details were correct you will see the contents of the "Update" drive. Close Ava and re-open it and the update process should run successfully.

• If the "Update" drive is not there, you will need to map it.
• On windows XP, click "Tools" then "Map Network Drive". On Windows Vista or 7, click "Map Network Drive" at the top of the window.
• You will be prompted for a patch to the network drive. Type the following: "\\10.8.0.1\MyCompanyName Update", substituting MyCompanyName for your company name. If there is another computer that is not getting the error, try copying the name of their update drive (without the "on 10.8.0.1" section)
• Choose your standard update drive letter (usually "U") and check the box that says "Connect using different credentials"
• Click finish, input your company login details and click OK.
• Hopefully you will now be able to see the contents of your update directory. Close AvaPA and re-open it and the update process should proceed like normal.

If you still cannot connect or any of the above steps didn't work properly, try testing the connection to the server by "pinging" 10.8.0.1 or contact Ava for direct support.