There are quite a few reasons why an email message may not be sent or received, not least of which are incorrect recipient email addresses and password being changed for email sending accounts. This article is to help you find why emails are not being received.
Check the system can actually send emails:
Log into Ava advanced agency web system with a web supervisor role and click on setup
Type in email
Select the test email option
Enter your email address and send yourself a test email
If you receive the email then your email account setting are good and the problem is not there. If you don't receive an email then click on set up email and review your email settings.
List the recent emails and identify the email you thought should have been sent
You have received the test email. View all recent emails and their status.
Click on the List recent email status button
You will see a list of all recent emails (except the test which was sent directly)
If the email is still queued and not sent, then there is a problem with the recipients email server. Contact them and ask them about their emails service. If the message has been sent, check the email to address to see it is the correct one, and ask the recipient to check their spam filters.
If the email is not listed then there may be a problem with the email template or the limit for emails may have been reached.
To check limits for messaging open the recipient's record care and select view contact details on one of the tabs.
If the limit has not been exceeded and the address is selected for receiving emails, then check the email template for the message concerned.
Email received from test page: test the email template
Go to setup again
Type "email" or "contents"
Select the appropriate template and check there is content. If the content is correct, send yourself a test email using the button (3) at the bottom of the page. You can select a specific shift, customer or employee by typing a shift reference or name in the filter text (1) selecting it in the list of shifts, customers or employees (2) and.
If you do not recieve an email then please tak a screen shot of the setup email content page and email it to us.