Contact types AvaPA supports
- Phone
- Letter (mail shots)
- Email
- (SMS) text out going and response
In addition, automatic email decoding of customer requests (both in line text and attachments) and web page scraping via the electronic import module
Automatic histories
AvaPA will record and display in appropriate locations:
- Individual contacts for each shift request against each employee
- Last update of general availability to work
- Last general contact
- Notes automatically date stamped with the consultants name.
- Forward expiry of training or any certification
- Likes and dislikes of employees for locations and vice versa, date and reason
- Willingness to work at a site location (and reason for unwillingness)
Alarm tasks
AvaPA will save alarm tasks for:
- One consultant
- Any consultant (any consultant may clear the task)
- All consultants (each consultant must clear the task)