Contact Management
The software supports the following contact types:
- Phone
- Letter (mail shots)
- Email
- (SMS) text out going and response
Automatic histories
The software has the ability to automatically record and archive
the following:
- Individual contacts for each shift request against each
employee
- Last update of general availability to work
- Last general contact
- Forward expiry of training or any certification
- Likes and dislikes of employees for locations and vice versa,
date and reason
- Willingness to work for a specific client or in a specific
location (and reason for unwillingness)
This unique feature saves a huge amount of time, and makes the
job of the operational team far easier. It does however rely on
each member of staff regularly updating their availability and
where they would like to work.
Alarm tasks
The software can also save alarm tasks, these could be in the
form of an email or a phone call and can be saved for one
staff member, or all staff members and this will depend on the
event and the number of staff working. One example may involve a
reminder email being sent to all staff members working at a
particular function, the day before they are due to work.