Customer Requirement Process

Ava's recruitment software's customer requirement process has an easy and efficient path between the initial customer request and final invoice and payroll production.

With the economy not at its greatest, demands for employment are high and thus there is great competition for jobs. In order to ensure the customer is being provided with the very best temporary employees, processing needs to be efficient. Ava's recruitment software has been created to process the information in several different ways; one particular example is through telephone requests, as these are seen as more personal.

Telephone Requests

There are two different types of telephone input requests - these are Simple and Power.


This mode is particularly quick and efficient. As more information is put into the system, more specific options are given. For example, say a company was requesting a temporary secretary who had knowledge of Microsoft Excel, all those without this knowledge would be automatically hidden for a temporary period of time, or until the specific request was over. This particular input method ensures a limited customer waiting time. 

Selecting a shift displays default and most recently used options, so the same employee can be easily supplied to a company they have previously worked for. There is also the option to select one or multiple dates as well as one or multiple shifts. You can then choose how many employees you need for the shift, whether it be just one or several. A customer reference and the client who is requesting the shift can be added. Key information such as department codes and charge and pay rates are automatically generated to save time.

At this point in the process, a job reference is generated and the request is time stamped.


The shift request can be immediately filled through the use of the pop up availability diary, and if it is not processed straight away it becomes immediately available when requested by another user later on.


The power mode is similar to the simple mode; however it makes use of additional features. It contains a lot more employee information which can be linked to each request. There are in fact over 60 additional categories of information that the power input method can search through, allowing for a very close match to the customer's requirements, thus fulfilling the customer's needs every time.


An individual shift can be extended to repeat requirements for a variety of temporary staff. These are straightforward to set up and can be automatically generated in advance for a chosen period. To set up a contract a start and end date can be added, or the contract can be ongoing. It is also possible to change an end date if the contract is going to continue. Details can be added to the contract via the power input mode, which is seen above.


If an employee is self-booking themselves, the way the information will be inputted is through a completed time sheet. This is very easy to do and if needed more shifts can be added to the time sheet window instantly.


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