Phone and your agency: a change in the law

Posted Tuesday Tuesday, April 29, 2014 by Administrator

There is a law and it’s called the Distance selling Act or to give it its full name The Consumer Protection (Distance Selling) Regulations 2000. Under EU impetus (who else?), it’s due to change on the 13th of June.

There are many good things such as banning premium rate lines for customer support. In all probability very little will apply to you as a staffing agency, mainly because you operate mainly in the B2B (Business to Business) environment. However where you use our software for providing consumer services, you should be aware of these changes.

You may decide you want a non-premium rate number for your business. Probably the lowest cost way is to have a telephone number connected to an internet telephone. It may sound difficult, but it’s not and it is quite inexpensive and very flexible.

If you want to know more about the changes to the Act, the full interpretation can be found here:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/266525/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

If you want a land line number of your business then we recommend VOIPFONE. http://www.voipfone.co.uk/

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