There are a number of Companies that I would try to dissuade you
from doing business with. BT is the currently to top of my
There are a number of Companies that I would urge you to think
about doing business with. O2 is top of this list.
Some months ago we moved to larger Offices. This Office was also
neared the local telephone exchange giving us the option of better
broadband connectivity. As a BT customer of long standing: (20
years?) I get regular nuisance calls from BT offering me the best
broadband service. I ask if this is the top speed available they
always say yes 5MB is the top speed for £15 per month (figures may
change from time to time). I then ask: are you sure 5MB is the top
speed. They always say "yes". So I then ask how come I get a
Measured 8MB for my O2 broadband at two thirds the
price? Now I know what I am talking about when it comes to
broadband connections. I am sure that there are many users who
would fall for BT's sales miss-selling hook line and sinker.
Last week our O2 router went down (it was
Friday about 3 o'clock). We phoned O2 support and got almost
straight through. (Maybe we waited 1 minute, but almost instant).
From somewhere in the UK the response came "We need to replace the
router, there is a fault with it." Within an hour we received an
email to say the router was dispatched and we could trace its
progress. The following working day the link in the emails said the
router was in the despatch centre of the courier 8 miles away. A
few hours later we had a new and working router. My O2 rating: 10
out of 10.
Two and a half months ago I asked BT to swap our numbers to our
new offices. Out of 6 calls (to India), twice I was told it was not
possible, twice I was told it would take 3 weeks, twice I was told
it would take 3 days. On each occasion I would wait on the line for
5-15 minutes before a human responded, or the offer of a call back
did not materialise. Average call duration was over half an hour.
The reason I called six times was the first time I was promised 3
days and the promised transfer did not happen. The rest follows. I
then took to the course of just phoning to report a fault (as the
promised service had not materialised). The calls became every 4
days. (3 day promise then no change or reduced service.) BT have
variously, removed Anytime call charges, killed redirect service,
rendered the line unusable with redirect operating, randomly
renumbered the phones lines, texted me to say everything was
working now. When the 0800800151 number was called I was informed
the numbers I was paying for were not in use, and when I asked
about the account numbers, I was told they had been closed.
As I said, I've been a BT customer for 20 years. its not widely
known thatO2 do land lines. I don't think I'm going to
manage 21 years as a BT customer...