If you use the AvaCloud to store your data and open up AvaPA to
find the below error message in the update window, follow this
guide for information on how to fix it:
This error happens when AvaPA cannot access the location where
the files it needs to check for updates are stored. The first thing
you should do is check the update drive is properly
- Go to My Computer (Hold the Windows Key and press E, or
click "Start" and click "Computer")
- Look for the AvaPA update drive. It will usually be
called "Update", or "MyCompanyName Update"
- If it is not there, go to the next block of bullet
points. If it is there, continue with the next steps
- Double click the update drive. If you are prompted to
enter a username and password, enter the details which you should
have been given my Ava.
- If the details were correct you will see the contents of
the "Update" drive. Close Ava and re-open it and the update process
should run successfully.
- If the "Update" drive is not there, you will need to map
- On windows XP, click "Tools" then "Map Network Drive". On
Windows Vista or 7, click "Map Network Drive" at the top of the
- You will be prompted for a patch to the network drive.
Type the following: "\\10.8.0.1\MyCompanyName Update", substituting
MyCompanyName for your company name. If there is another computer
that is not getting the error, try copying the name of their update
drive (without the "on 10.8.0.1" section)
- Choose your standard update drive letter (usually "U")
and check the box that says "Connect using different
- Click finish, input your company login details and click
- Hopefully you will now be able to see the contents of
your update directory. Close AvaPA and re-open it and the update
process should proceed like normal.
If you still cannot connect or any of the above steps didn't
work properly, try testing the connection to the server by
"pinging" 10.8.0.1 or contact Ava for direct support.