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If you are running any antivirus software which prevents the support app from launching successfully

 

If you are running any antivirus software which prevents the support app from launching successfully...

You may get this somewhat misleading message:

 

Isl Downloads A

 

You will need to be in phone contact with us so please call the number advised in our email.

 

Please click on this link instead

 

You will need to run the download from your download folder, it will be called  "ISL_Light_Client_*_*_*.exe"  where the stars represent numbers.

We will then give you a code to type in to start the session.

 

The process will appear as follows:

 

Isl Downloads 1

 

Click "save file"

 

Depending on your browser:

Firefox (top left):

Isl Downloads 3

Then

Isl Downloads 4

 

Chrome (bottom right):

Isl Downloads B

 

Internet Explorer (bottom centre):

Isl Downloads 9

 

After a short while you will get a dialog box:

Isl Downloads 6

 

We will tell you the session code.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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