Contact types AvaPA
supports
- Phone
- Letter (mail shots)
- Email
- (SMS) text out going and response
In addition automatic email decoding of customer requests
(both in line text and attachments) and web page
scraping via the electronic import
module
Automatic histories
AvaPA will record and display in appropriate
locations:
- Individual contacts for each shift request against each
employee
- Last update of general availability to work
- Last general contact
- Notes automatically date stamped with the consultants
name.
- Forward expiry of training or any
certification
- Likes and dislikes of employees for locations and vice
versa, date and reason
- Willingness to work at a site location (and reason for
unwillingness)
Alarm tasks
AvaPA will save alarm tasks for:
- One consultant
- Any consultant (any consultant may clear the
task)
- All consultants (each consultant must clear the
task)