In today's ever changing environment, requests for nursing staff
can be generated in an increasing number of ways. Efficient
processing of telephone requests is just one of these. AvaPA
provides not one but four configurable input windows ensuring that
at all times telephone requests for staff can be processed in the
quickest, most efficient, most productive, most profitable manner
possible.
Telephone Requests
Depending on your exact needs, AvaPA provides two main input
styles for requests. Simple and Power
Simple:
The simple mode allows quick entry customer requirements. Lists
for each option are constantly shown. This allows rapid progress
and if necessary immediate correction. Keying in the first few
letter of any part of a location name will filter immediately to
matching customers. A single click will then produce a display of
customer departments, wards or client patient. When this list in
large inputting one or two letters will produce an immediate filter
to speed selection. Selecting a ward or department or client
patient will display possible skills and specialities required for
that client and shifts that may be worked.
Selecting a shift will display default and most recently used
times for that skill level of employment, shift, and department
(ward or client patient). One or multiple dates may be selected as
may single or multiple shifts. Single or multiple manning may be
chosen. A customer reference can be added at this point. Also who
is requesting the shift(s) (a most recently used selection is
provided to speed entry). Ancillary information
is generated automatically: such as Department codes, charge and
pay rates. Notes may be added.
At this point the selection is saved, a unique reference
generated, the request is time stamped and the operator, user or
consultant entering the request is added automatically.
The shift may then be immediately filled using a pop up
availability diary, or is immediately available for another
specified operator, user or consultant to process.
Power:
The power configuration is similar to the simple mode. In
addition GP, Nursing or a wide range of other (user configurable)
information is available for selection and linking with the
requests. There are over sixty additional categories of information
that can be linked to any given request allowing a really flexible
and comprehensive match and requirement tracking.
Simply it allows an Agency to be totally on the
ball when it comes to filling its Customer's needs.
Contract / Care Plan:
A single day or shift booking can be extended to repeated
requirements for a mix of staff. These are automatically generated
a chosen period in advance. A start date can be specified, as can
an end date or the Contract or Plan can run indefinitely. If an end
date is chosen, the plan can be extended by entering a new end date
etc. Details can be added to the care plan or contract as in the
power configuration.
Retrospective:
In the case where a nurse is self scheduling or self booking,
input usually comes via a completed time sheet. New shifts can
easily be added from the time sheet window.
Email Requests
Increasingly requests are generated in standard formats from
software such as AvaPA, bespoke in-house applications or simple
spreadsheets. AvaPA can automatically decode in-line text, word and
excel attachments in a wide number of formats with a special add-in
module. Ava are constantly adding to and enhancing formats.
Just some of the formats supported...
Web Page Requests
Increasingly requests are displayed on web pages. AvaPA can
automatically navigate to, log in, read and navigate to select
ranges of pages, and extract requests from tables within web pages.
This is also known as web scraping. Ava is the first company to
legally be allowed to do this by NHS Professionals. This is done
with a special add in module. Ava are constantly adding to and
enhancing web page formats supported.
Web Service Requests:
Ava is committed to supporting web services for automatic
exchange between customer and client systems. Web services have a
number of advantages over email and web scraping. These are:
Security, the web
service data can be encrypted over and above the security offered
by plain text web pages. Confirmed communication, a web service can
operate in both directions confirming receipt of data. Strong
formatting, data can be passed with total accuracy of meaning. This
allows the communicating systems to drive each other improving
efficiency. Speed, a web service is inherently faster than
email.